Having Problems Registering Your Computer?

Read these Frequently Asked Questions

 

Q: What do I need to get my Windows XP computer registered on the network?

Q: What do I need to get my Windows 2000 computer registered on the network?

Q: What do I need to get my Windows 98 or ME computer registered on the network?

Q: What Anti-Virus software do I need?


Q: What do I use for a user ID and password?

Q: What do I need to register my Mac or Linux system?

Q: I un-installed my Norton Anti-Virus and installed McAfee and now the Client Security Agent is telling me that my Norton Anti-Virus is out of date and McAfee is ok, but it still won’t let me register?

Q: I can’t seem to get to anything or “Scanning” keeps coming up in my web browser?

Q: I’m trying to register, but I keep getting page not found?

Q: I installed service pack 2 or I installed a patch and now my computer doesn't work. I need help! What do I do?

Q: Why are you making us do this?


Q: I registered my computer successfully, but it's still asking me to register?

Q: How do I register an Xbox or PS/2 on the network?

Q: Whenever I run the CSA.exe, the AOL browser opens up or nothing happens. What can I do to fix this?

Q: Why do I need to remove Anti-Virus software other than McAfee and how to I do so?

A: If you are running Windows XP you need to be updated to service pack 2. You may download it from: http://winus.spfldcol.edu/msupdates/ You also need to have an updated version of McAfee Anti-Virus Enterprise 8.0. See What Anti-Virus software do I need?

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Q: What do I need to get my Windows 2000 computer registered on the network?

A: If you are running Windows 2000 you need to be updated to service pack 4. You may download it from: http://winus.spfldcol.edu/msupdates/. You also need to have an updated version of McAfee Anti-Virus Enterprise 8.0. See What Anti-Virus software do I need?

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Q: What do I need to get my Windows 98 or ME computer registered on the network?

A: If you are running Windows 98, the registration process will not require you to patch your machine however, please visit http://winus.spfldcol.edu/msupdates/win98criticals/ and install all of the critical updates listed there. If you are running Windows ME, you will be allowed to register without update. In either case, please install the McAfee Anti-Virus software from http://winus.spfldcol.edu/virusscan/Student-Installation-VirusScan-4.5.1.html even though these operating systems are no longer supported by ITS, Microsoft, or McAfee. By using Windows 98 / ME, you are doing so at YOUR OWN RISK!

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Q: What Anti-Virus software do I need?

A: If you currently have any Anti-Virus software installedand you are running Windows 2000 or XP , you will need to un-install it and install the free version of McAfee that the College provides to students. You may download McAfee from http://winus.spfldcol.edu/virusscan/.

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Q: What do I use for a user ID and password?

A: After you install the required updates you should be able to register your computer. The final step in the registration process will require you to enter your email User ID and password. Please note that the User ID is NOT in email address format.

Incorrect: jdoe@spfldcol.edu

Correct: jdoe

If you don’t know what either your User ID or password is, you can retrieve it from http://proxy1.spfldcol.edu/domaccmgmt.nsf/passwordchangechallenge.


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Q: What do I need to register my Mac or Linux system.

A: Nothing special, just follow the registration pages. We have had some problems with both of these platforms not renewing their network addresses. If you get stuck in the process, try to re-boot and also make sure you clear your browser cache.


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Q: I un-installed my Norton Anti-Virus and installed McAfee and now the Client Security Agent is telling me that my Norton Anti-Virus is out of date and McAfee is ok, but it still won’t let me register?

A: The Norton Anti-Virus uninstall program failed to remove a file. Search for a file named definfo.dat then delete it.


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Q: I can’t seem to get to anything or “Scanning” keeps coming up in my web browser?

A1: If you are using a mini-hub or switch, remember that hubs and switches are not allowed on campus. If you were issued the hub or switch by ResLife because you are in a triple, you need to call ext. 3777 to get it properly activated.

A2: If you are NOT using a Hub or Switch and are running Windows XP, check your network connection properties to see if you have a network bridge configured. If so, follow the procedure below to remove it, re-boot your machine, then wait about 5-10 mins and try to register again.

Click Start and then Control Panel

The Control Panel window appears.

Double-click Network Connections.

If there is a section labeled Network Bridge, Windows XP has been configured to act as a bridge.

Right-click every connection under the Network Bridge heading and click Remove from bridge.

Right-click the Network Bridge icon and click Properties.

In the box labeled This connections uses the following items, uncheck any item in the list and then click OK.

Right-click the Network Bridge and click Delete.

The Confirm Connection Delete message appears.

Click Yes to confirm deletion.

The network bridge has now been completely removed.


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Q: I’m trying to register, but I keep getting page not found?

A: Try again in a few minutes.


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Q: I installed service pack 2 or I installed a patch and now my computer doesn't work. I need help! What do I do?

A: Contact the Student Help Desk for assistance by calling ext. 3777 or email studenthelp@spfldcol.edu using a lab or friend's computer.

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Q: Why are you making us do this?

A: Over the past few years, computer viruses have increased to the point that if your PC is NOT up to date and protected, it can be infected in a VERY short period of time. When this happens, all student computer users are affected because an "infected" machine will severely hinder all student Internet traffic as well as attempt to infest all neighboring computers. The updates we require will help your computer stay reasonably protected during your stay here and thus will allow all students to have a successful experience. The registration process also prevents computers that are already infected from attaching to our network and infecting other students computers by isolating them until registration is successful.


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Q: I registered my computer successfully, but it's still asking me to register?

A: After you successfully register, it may take the system a few minutes to activate. Wait 5 minutes. At some point you should see your network connection disconnect, then re-connect. Additionally, the settings in Internet Explorer for "Temporary Internet Files" can cause this. To fix:

Launch "Internet Explorer"

Click Tools and then Internet Options...

The Internet Options/General Page window appears.

Click the Delete Files button inside the Temporary Internet Files box to open the Delete Files window.

Check the box that reads Delete all offline content and click OK.

Once complete, click the Settings... button inside the Temporary Internet Files box to open the Settings window.

Check the box that reads Every time you start Internet Explorer in the top section and click OK twice.

If this does not work, try re-booting. If the problem continues, contact the student help desk at ext. 3777.


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Q: How do I register an Xbox or PS/2 on the network?

  1. Obtain the Ethernet Mac address of the game console. See instructions below.
  2. Email the Mac address, your full name and your email user ID to studenthelp@spfldcol.edu.
  3. Our priority is to complete registration of all computers. Registration requests for gaming devices will be processed once all computers have been successfully registered - likely during the second week of classes. We will email you when we have registered your system.

   Playstation 2

  1. Power up the PlayStation 2 and load the Network Adaptor Startup Disc
  2. Once it has loaded, Press X to enter the ISP SETUP
  3. The ISP SETUP will begin to load
  4. Once the setup process has loaded press X to continue
  5. After the network adapter has been found, press X to continue
  6. Press X again to continue
  7. Select NEW and then press X to continue
  8. Type a name for you ISP setting. This can be any name you would like to associate with this connection.
  9. When asked is you currently subscribe to an ISP service, select YES and press X to continue
  10. For connection type, choose HIGH SPEED CONNECTION (CABLE OR DSL) and press X to continue
  11. Select AUTOMATIC SETTINGS and press X to continue
  12. When asked if you ISP requires a User ID and Password, select NO and press X to continue
  13. When asked if your Internet Service Provider requires you to input a DHCP Host Name, select NO, Unplug your ethernet cord from the PS2*, and press X to continue (Unplugging your ethernet cord from the PS2 will cause the test to fail, you want this to happen so you can get the PS2 to display your MAC address.)
  14. Wait while your network connection is tested
  15. The network connection test will fail. Do not press X or Triangle. Press Select to see the error message
  16. The Network Adapter / MAC address will be displayed. The address is a combination of 12 numbers and letters

   Xbox

  1. Turn on your Xbox console with no game disc in the disc tray.
  2. From the Xbox Dashboard, choose Settings.
  3. From the Settings Menu, choose Network Settings. 
  4. The MAC address is the 12-digit number at the bottom-right corner of the Network Settings screen


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Q: Whenever I run the CSA.exe, the AOL browser opens up or nothing happens. What can I do to fix this?

A: Your default browser is configured to use AOL or another browser rather than Internet Explorer.

To fix this situation:

Click Start --> Set Program Access and Defaults

Under Choose a default web browser click Internet Explorer
Note that in Windows XP, you may need to click Custom first

Click OK until all of these boxes are closed

Re-launch the CSA.exe and it should call IE as its browser.


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Q: Why do I need to remove Anti-Virus software other than McAfee and how to I do so?

A: The college has licensed and configured McAfee with settings to assure its continued update and function. It is not practical to attempt this level of assurance for all the possible anti-virus programs.

To remove other antivirus software:

Launch the windows Control Panel

Double-click on Add/Remove Programs
Note that if you don't see Add/Remove Programs, click on Switch to classic view on the left.

Find the program you wich to remove (i.e. Norton Antivirus) in the Currently installed programs list and click it once.

Click Remove next to the program name and follow the prompts to completely remove the software.

Reboot your machine.


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Springfield College Department of Information Technology Services
Last Updated: August 24, 2005